Operations/Technology Conference

For more information, visit the conference website at www.minnbankers.com/opstech.

In-Person Registration: Includes materials, meals, (breakfast and lunch both days) and refreshments.

Virtual Registration: You'll receive all materials as well as a recording of all the sessions that can be shared with your entire staff.  Plus, a goody box courtesy of our sponsors.

In-Person Registration/Member: $475

Second Person from Bank (in-person) $395  
Virtual Registration/Member:  $395  
Qualified non-member bank:

Note:  You will be given the option to pay by credit card or to invoice your company during the checkout process.

Dates & Times

May 17-18, 2021
Check in on Monday:  8:00 AM
Program:  May 17 - 8:00 AM - 5:30 PM
                 May 18 - 8:00 AM - 12:00 noon


Grand View Lodge
23521 Nokomis Avenue
Nisswa, MN
Click here for directions


Click here to make lodging arrangements: MN BANKERS - OPS & TECH 2021

Cancellation Policy

The MBA reserves the right to cancel programs due to insufficient enrollment, instructor illness, or other reasons. Participants wishing to cancel must inform the MBA in writing prior to the event. Send cancellation notices to maryh@minnbankers.com. A cancellation fee of 25% of the program cost will be charged for withdrawing, or you may send a substitute. The full program fee will be charged for withdrawing after the event has taken place or a no-show.


Qualified non-members are encouraged to apply. Please call our office for further information.

Special Needs

If you have a disability that may affect your participation in this program - or any dietary issues - please send a statement regarding any special needs to maryh@minnbankers.com at least two weeks prior to the program. We will contact you to discuss accommodations.

Photo Release

By registering, you hereby grant the MBA permission to use your likeness in a photograph, video, or other digital media in any and all of its publications or promotional materials, without payment or other consideration.

5/17/2021 9:00 AM - 5/18/2021 12:00 PM
Grand View Lodge 23521 Nokomis Avenue Nisswa 56468

Select a breakout session from each time slot

Monday, 17 May 2021

Fraud in Business:  Learn the newest scams occurring in your region and how to stop it from coming to your bank.  We’ll provide case study data and tips for what you and your staff can do to avoid becoming the next victim.
1:00 PM - 2:00 PM
5/17/2021 1:00 PM

The FI 50: New and Next Ideas to Grow Your Top Line, Bottom Line, and Customer Value Line. 50 financial institutions; 50 states; 50 ideas. How do 50 unique financial institutions expand revenue, scale productivity, and boost profits? These new and next ideas can help your financial institution increase income, streamline delivery, and maximize your customers’ experience and loyalty. The top line is the new bottom line, but only when operations are efficient, and service is at its finest. These next practices from financial institutions nationwide provide actionable ideas that you can implement right away, allowing your financial institution to meet the needs of your customers.
1:00 PM - 2:00 PM
5/17/2021 1:00 PM

DIY Operations Analysis – 10 things you can do now to get better (a look at key areas that offer immediate opportunities for improvement, with little or no expenditures)
3:00 PM - 4:00 PM
5/17/2021 3:00 PM

Does Your Digital Strategy Need a Tune-up? Your bank has multiple online and mobile products that you provide your customers, but did you ever wonder how your customer usage compares to other community banks? Is a bank customer who actively uses your eCommerce and mobile products more valuable to the bank than a customer who is not an active user? What are the up-and-coming digital technologies, and which are coming from outside the banking industry that might disrupt your relationship with your customer? Join Charlie Kelly as he discusses digital usage and asks some thought-provoking questions that every director should be reviewing with their operational teams to determine if their bank's digital strategy is on track. Key Learning Objectives:   You will be provided key strategies that they can use to benchmark their bank's digital performance against Learn upcoming technology and threats from outside the financial services industry Discuss the added value of a digital customer vs. the cost of the technology from  your core vendor to determine what your ROI is for your digital usage Examine under-utilized technologies that can improve sales
3:00 PM - 4:00 PM
5/17/2021 3:00 PM

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