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Sunday, May 5

6:30 - 8:00 p.m.
Pre-conference Social Hour sponsored by Locknet
Location: Headwaters in the Main Lodge

Monday, May 6

7:45 - 8:30 a.m.
Check-in *Exhibits Open*

8:30 a.m.
The Perfect Storm
Mike Burke - SHAZAM

Reports of check theft, identity theft, social engineering and even online extortion are filling the headlines, leading to huge losses, and giving financial institutions headaches. These crimes use old tactics and new technology to try and snatch hundreds of thousands of dollars from your customers. We’ll outline ongoing threats and look at best practices to mitigate fraud, help educate your cardholders, and keep the money where it belongs.

9:30 a.m.
Break and Exhibit Time

9:45 a.m. The Hacker’s AI Playbook: Unraveling the Impact of Artificial Intelligence on Social Engineering and Cybersecurity
James McQuiggan – KnowBe4

Artificial intelligence (AI) has revolutionized the world, providing unprecedented automation, analytics, and decision-making capabilities. However, the rapid advancements in AI technology have also led to the emergence of sophisticated social engineering attacks that pose significant challenges to individuals, businesses, and governments. We’ll explore the impact of AI on social engineering including understanding how cybercriminals are using AI to evolve their attacks, how AI is impacting our society in ways we may not even know about and what you can do to spot enhanced AI social engineering attacks.

10:45 a.m.

Solution Showcases

11:00 a.m.

Cyber Threat Awareness and Creative Strategies for Managing Risk
Chris Lester – ComputerForensic Services

Ransomware. Spear phishing. The “insider” threat. Organizations and firms face a myriad of cyber
threats that each come with ample amounts of risk. From reputational damage to financial losses, the possible costs of a cyber-attack or data breach can be challenging to quantify—and mitigate. We’ll discuss latest trends in our cyber landscape including topics such as the Dark Web, doxxing, ransomware, and the role of the human element in making or breaking a strong security culture. Mark will provide practical suggestions for improving cybersecurity postures with proactive and reactive strategies, as well as considerations for how to best manage data and assets. 

12:00 p.m.

1:00 p.m.

Round Table Hot Topics - Bankers Only

1:45 p.m. 

Round Table Hot Topics - Bankers and Associate Members

2:30 p.m.
Break and Exhibits

2:45 p.m. Breakout One:

Self-Assisted Services

Are you integrating self-serve technology today or waiting for the next financial innovation? Perhaps you have a good reason for holding off or maybe you’re not even sure how or where to implement new assisted and self-service technology. Sean, HTG Architects and Troy, Case Financial will share their experience for the best practices on where and when to implement these technologies at your bank.

Breakout Two:

Embracing the Future AI

Artificial Intelligence (AI) occupies many headlines in the news and especially in tech journals.  In
many ways, this technology is still in its exploration states as the world seeks to define its role and
use cases.  Because of its complexity, many people misunderstand AI and are overwhelmed as to
its potential applications.  Vantage Point Solutions (VPS) will dig into the nature of AI, its relevance to the banking industry, and some exciting use cases.

3:35 p.m.  Solution Showcases 

3:45 p.m.

How to Tap into Fintech
Paul Davis –Bank Slate

Financial institutions have long had a fascination with fintech. While there are concerns about
Competition, more financial institutions are finding ways to work with startups to meet their
strategic goals. The pandemic only punctuated the need for such collaboration. We’ll explore the three main ways to achieve collaboration: contracted work, investments/joint ventures, and outright acquisitions of fintechs, along with the risks and benefits of each.

5:00 - 6:00 p.m. Social Hour  sponsored by SHAZAM and CIT

Tuesday, May 7

8:00 - 8:30 a.m. Exhibit Time

8:30 a.m.

Jim Marous

Named one of the most influential people in banking, Jim Marous is the co-publisher of The Financial Brand, owner and publisher of the Digital Banking Report and a global influencer for the financial industry. Jim will share his unique insights on the state of the industry and future of banking. Hint, it’s being driven by the consumer and change is happening at a faster pace than we have ever seen before. You won’t want to miss a minute!

10:00 a.m.
Break and Exhibit Time

10:15 a.m.  Vendor Giveaways

10:30 a.m.

The Safari Way: Roaring Success With The Right Peeps In The Jeep
Steve Fredlund

It is so frustrating to have high potential team members who aren’t as productive as they could be. They have the skills, knowledge and abilities to make a huge impact but are disengaged and don’t stick around. The problem is not their potential, it is converting that potential to actual contribution. How can we add team members who will have the impact they are capable of? As an award winning actuary, Steve Fredlund analyzed data on more than 150,000 global employees, uncovering the core drivers of productivity, engagement and retention. In this session, he will teach you how to enhance hiring to build a more productive team. Known as “The Safari Dude”, Steve calls this “getting the right peeps in our jeep” and it is one of the “Big 5” in his breakthrough approach to live, work and lead The Safari Way.