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Basic Operations Course

Basic Operations Course

Who Should Participate

All operations employees new to the role, or wanting a deeper understanding of deposit operations, and those wanting to understand more of the day to day details of operations including tellers and retail bankers.

Make your attendance count towards your continuing professional education credits! The MBA will provide a certificate of attendance that you may submit to the appropriate advisory board.

Program Overview

This one-day course provides a “how to” for most deposit operations functions. We will provide information on the role of operations, the importance of these functions, provide definitions and details of what can and cannot be done and provide some tools that you can bring back to the bank.

Topics covered:

  • Overview of the function of operations including team roles and responsibilities and the flow of money through the bank.
  • Daily tasks including balancing, processing overdrafts, returns, check adjustments, non-posts
  • Wires including rules and definitions, domestic and international processing
  • ACH including rules and definitions, how to spot suspicious activity, and how to handle returns
  • Debit card transactions and Reg E disputes

You’ll leave with:

  • A sample daily checklist
  • A sample daily settlement form
  • An ACH quick guide
  • A return reason code list
  • Reg E quick guide
  • A flow chart of how money moves through the bank.


Michele Boeder has over 30 years of experience in banking with strong leadership, problem solving, business analytical and project management skills.  Most of those years have been in community banks focused on financial, operations & IT roles responsible for budgeting, implementing new products and systems, strategic planning, financial and regulatory reporting.

Kristine Hendrickson has been working in the banking industry for 15+ years. She began her career as a teller and has since held positions in retail banking, operations, compliance, internal audit and risk management. Additionally, she has held the title of BSA Officer for 3 different community banks and maintains a strong knowledge of the Bank Secrecy Act.  

Registration Fee  

Member $295.00
Additional person from same bank $245.00
Qualified Non-member $580.00 

Note:  You will be given the option to pay by credit card or to invoice your company during the checkout process.

Cancellation Policy

The MBA reserves the right to cancel programs due to insufficient enrollment, instructor illness, or other reasons. Participants wishing to cancel must inform the MBA in writing prior to the event. Send cancellation notices to A cancellation fee of 25% of the program cost will be charged for withdrawing, or you may send a substitute. The full program fee will be charged for withdrawing after the event has taken place or a no-show. 

Special Needs

If you have a disability that may affect your participation in this program - or any dietary issues - please send a statement regarding any special needs to at least two weeks prior to the program. We will contact you to discuss accommodations.

Photo Release

By registering, you hereby grant the MBA permission to use your likeness in a photograph, video, or other digital media in any and all of its publications or promotional materials, without payment or other consideration.

Minnesota Bankers Association 8050 Washington Avenue South Eden Prairie, MN 55344
8/19/2021 9:00 AM - 3:30 PM
Minnesota Bankers Association 8050 Washington Avenue South Eden Prairie 55344

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