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IT Support Technician

 

Reliance Bank

2300 NW 30th Street, Faribault, MN 55021

Job Description

First level of support for all bank personnel (in office or remote) who require assistance with a wide variety of computer hardware and software products. This job description is not intended to be all-inclusive. May perform other related duties as negotiated to meet the ongoing needs of the bank. Must be self-motivated to assist the IT Director with various IT and IS responsibilities. Will support 50 plus users in a growing bank environment and requires the ability to multitask, handling multiple interruptions and changing priorities throughout the workday. This position begins with a three (3) month probationary period. Hybrid remote work eligible after probationary period and training.
 
Title of Supervisor: IT Director

Essential Duties and/or Responsibilities

  • Provide technical support and troubleshooting to end-users via phone, email, chat, or in-person
  • Diagnose, resolve, and document hardware, software, and network issues
  • Install, configure, and maintain computer systems and software applications
  • Set up and support mobile devices such as smartphones and tablets
  • Administer assigned systems including cybersecurity training
  • Collaborate with the IT Director and Managed IT Group to resolve complex technical issues
  • Assist with miscellaneous IT projects/efforts as needed, including Vendor Management
  • Assist with Technology Committee Meetings and record meeting minutes

Required Knowledge, Skills and Abilities

  • Excellent customer service skills and ability to communicate technical information to non-technical users
  • Proven experience as a Help Desk Analyst or similar role
  • Strong knowledge of Windows operating systems
  • Strong knowledge of Microsoft Office 365 products and administration
  • Familiar with TCP/IP networking protocols, and VOIP phone systems
  • Proficient in software and hardware troubleshooting
  • Able to work independently and prioritize tasks in a fast-paced environment
Desired Experience
  • 2+ years technical support experience
  • Banking experience a plus
  • ITI (Fiserv) Software experience a plus
Certifications (not required, but a plus)
  • A+ Certification
  • Network+ Certification
  • Microsoft Certifications

About

Reliance Bank is a local community bank dedicated to delivering exceptional customer service, supporting our community, and fostering an inclusive work environment. Our team actively participates in various volunteer activities and is dedicated to assisting our customers with all their financial needs

How to Apply

Please apply online at https://reliancebankmn.com/careers/ or email a resume to hr@reliancebankmn.com

MBA Job number/Date Added
H-7919: 11/25/24