This position is responsible for managing and coordinating the activities of the Operations department. Ensures that the department provides exceptional service and effective operational support to both internal and external customers. Continually looks for new methods and recommends changes to increase the efficiency of daily operations. Helps prevent and reduce losses through the various Bank supported payment channels by working with Compliance and Fraud teams. Serves as support and backup for all functions within the department.

Directly supervises the Operations department. Responsible for the overall direction, coordination, and evaluation of the department, which includes planning and directing work, appraising performance, rewarding, and coaching team members, addressing complaints, and resolving problems. Takes responsibility for the team’s activities. Develops team member skills and encourages growth. Continually works to improve management and leadership skills and makes self-available to team.

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides exceptional customer service to internal and external customers and sets the example for department. Interfaces with other departments to resolve customer issues. Follows up with the resolution of problems to ensure timely response and quality customer service. Provides open communication to supervisor and manager regarding all areas of the department and team.
• Directs the Operations Department to ensure effective and efficient operation of the department, including a variety of processing, posting, and reconciliations processes. Provides leadership and direction for all Operations team members. Strives to create subject matter experts in the department by providing training and development opportunities to continuously build on knowledge and skillset. Develops own knowledge of all area processes to serve as support and backup.
• Continually strives to improve banking operations processes and procedures. Reviews, recommends, and implements new methods or workflows to increase the efficiency and effectiveness of daily operations. Ensures processes are accurately documented through consistent procedure creation and review. Actively researches best practices and industry trends through peer groups, continuing education, and involvement in conferences and seminars.
• Provide expertise and working knowledge of our digital banking and electronic payment platforms including processing support and adhering to all applicable rules and regulations such as those outlined by NACHA and Regulation E. Protects bank funds and customers by understanding common fraud patterns and coordinating with front line, Compliance, and Fraud teams to address suspicious activities/items.

Being in business for over 135 years means we know what we are doing, and we do it well. We are constantly challenging ourselves to deliver better, faster, and more meaningful, personalized services. Our customers know our name and we know generations of business owners. We are committed to making a difference in our customers lives through our unceasing pursuit of innovation and transcendence.

People join the Bank of Elk River for the opportunity of a new job, but stay because they have found a dynamic, challenging career. Discover what’s possible.