Responsible for servicing assigned defaulted loans, resolving problem loans, making overdraft decisions, and recovering value through collateral repossession and institution of legal proceedings. This position handles a wide range of accounts, including small business loans as defined by Alerus and all types of consumer debt.

Responsibilities:

• Initiate outbound contact with customers whose credit accounts are in default.
• Negotiate default cure that is mutually acceptable to Alerus and the customer.
• Review consumers application for loss mitigation assistance and ensure proper follow up/decision making in accordance with CFPB Regulation X, Part 1024.41.
• Initiate corrective action on accounts reported in default due to an error on the part of Alerus.
• Obtain and analyze information on assigned customers and use the analysis in proposing and implementing plans for curing defaults.
• Initiate outbound contact informing customers of potential account acceleration and other collection action.
• Engage outside legal assistance with repossession of collateral, foreclosure of real estate, and reduction to judgment on unsecured loans.

• High school diploma, GED, or equivalence required.
• College degree with focus on Finance, Banking, or related field preferred.
• Previous direct bank collections experience preferred.
• Must have experience working with an email client (Lotus/Outlook), MS Word, MS Excel and internal and external company databases.
• Demonstrated knowledge of bankruptcy including chapter types, what each chapter accomplishes, automatic stay, and proof of claim.

With roots tracing back to 1879, Alerus is a diversified financial services company that focuses on helping clients achieve financial wellness through personalized guidance. We provide business and consumer banking products and services, residential mortgage financing, employer-sponsored retirement plans and benefits administration, and wealth management services to clients across the U.S. We have offices in Arizona, North Dakota, New Hampshire, Michigan and Minnesota.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Please apply online via our website: https://alerus.com/about/careers/