Accountable To: Business Services Manager
Status: Non-Exempt

Responsibilities:

• Assist with incoming calls and emails regarding business services products including Commercial Online Banking (“The Bridge”), Mobile Banking, Mobile Capture, ACH Origination, Remote Deposit Capture, Online Wire Services, Check Positive Pay, ACH Filter and Business Bill Pay
• Provide clients and bank staff with responsive support and accurate service
• Resolve product or service issues by fully understanding the request, determining and explaining the solution, and following up to ensure a full resolution
• Ensure all Business Services clients receive a positive client experience
• Monitor and document client’s daily support needs, identify and communicate trends to manager
• Scan and file appropriate business services related documentation into Bridgewater’s internal record retention system
• Maintain up to date knowledge of all Business Services products system functionality
• Monitor, review and update several reports including but not limited to transfers, address updates and email address information ensuring accuracy and successful processing
• Process mobile and ACH limit change requests and approvals in accordance with the Business Services practices

Qualifications:

• 2+ years related cash management experience
• Superior customer services skills
• Excellent organizational, written, and interpersonal communication skills
• Exceptional time-management skills with the ability to multi-task and prioritize efficiently to ensure critical deadlines are met
• Ability to identify and resolve problems effectively
• Strong attention to detail
• Knowledge of Cash Management products
• Knowledge of Fiserv software preferred

It all started with a vision in 2005. This vision was to create a full-service, entrepreneurial bank where clients would notice a difference, team members would be challenged to grow, and the culture would be optimistic. Over a decade later, this unconventional attitude laid the foundation of Bridgewater Bank, a nationwide top-performing bank with an award-winning culture.

We’re on a mission to become the finest entrepreneurial bank in the Twin Cities. And it’s working. Join our team and you will be surrounded by remarkable people who want to challenge the status quo and redefine what it means to work in this industry. This journey began in 2005, and it’s just getting started. Will you join us?

Please visit our website to apply for this position: https://bridgewaterbankmn.com/careers.

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.