Customer Service Day-to-Day Responsibilities

• Provide Customer Service over the phone, including but not limited to stop payment requests, funds transfers, check orders, Reg E disputes and online banking password resets
• Refer products to customers in order to meet annual referral goals

ACH and Wires Primary Responsibilities

• Process ACH transactions, including ACH Origination, returns, notifications of change, reclamations and maintenance
• Review daily ACH reports and report rules violations
• Process and balance all domestic and international wires

ACH and Wires Backup Responsibilities

• This position backs up the Data Entry Associate, including but not limited to customer/account input and maintenance, Safe Deposit Box maintenance, closed and dormant account maintenance and retention, process ATM and debit card order

• 3-5 years’ experience in banking industry with focus on ACH
• AAP preferred

Citizens Independent Bank and its employees strive to maintain customer trust by never compromising our honesty and integrity, demonstrate social responsibility to our communities, build and maintain close customer relationships by providing exceptional customer service, and achieve great things together with teamwork, common purpose, and a shared vision. These values drive our success and define the foundation of our business. We are seeking candidates that will be excited to promote and support these values in the communities we serve!

Apply on company website at: https://www.bankcib.com/about-us/careers.html