Branch Retail Lead

    Job Description


Proactively leads the growth of the office’s retail market share through a variety of business development efforts. Manages, coordinates and performs all Universal Banker functions. Underwrites, approves and closes consumer loan applications. Implements Bank Security procedures. Understands and completes job responsibilities in accordance with federal and state regulations.

Essential Functions:

Client Relationships 50%
• Grows consumer loans and deposits through outbound prospect calling to area small businesses and implementing retail outreach efforts
• Identifies the financial needs of our clients and serves as a Trusted Financial Advisor
• Cross-sells Bank products and services to clients
• Opens accounts according to set policies and procedures
• Reviews and approves consumer loan applications
• Troubleshoots and resolves client concerns
• Personalizes all client interactions and works to maintain client relationships
• Assists clients via phone, email, and in-person
• Completes all required account and loan documentation
• Ensures all regulation requirements are met

Management 30%
• Partners with the Retail Banking Manager and Community President to create business development initiatives
• Supervises Universal Bankers
• Provides regular training, coaching, and performance assessment
• Monitors cash limits, off-ages and Bank processes
• Ensures Universal Bankers are following regulatory and compliance requirements

Teller Operations 10%
• Assists clients in person and on the phone while following the Banks service standards
• Processes client transactions
• Maintains and balances cash drawer and/or vault on a daily basis
• Performs opening and/or closing procedures for the bank

Bank Security 5%
• Work with the Bank Security Officer to ensure the Bank’s Security and Safety Programs are being implemented and followed

Additional Duties and Responsibilities 5%
• Provides access to safe deposit boxes
• Assist other departments as needed
• Attends required department meetings
• Other job related duties necessary to carry out the responsibilities of this position
• Participates in internal and external training and development opportunities as required

    Education & Experience


Requires Bachelor’s degree in finance, business or equivalent experience with a minimum of 2 years new account opening and consumer lending experience and 2+ years supervisory experience. Must possess: strong leadership, management, coaching, presentation and training skills. Must possess courteous and professional customer service attitude; excellent verbal and written communication skills for interacting professionally with clients (both pleasant and difficult situations) and relating to other co-workers; ability to maintain the integrity of highly confidential client and Bank information. Must possess computer functioning and typing skills; basic mathematical skills up to and including fractions; legible handwriting. Must be able to deal effectively with time pressures and stress that can change hourly depending on level of client activity; effective problem solving skills; effective cross selling skills. Must be a self-starter and independent thinker and meet goals as outlined by the manager.



WNB was formed as Winona Savings Bank and began business in July 1874. WNB’s downtown building was erected in 1916, originally housing both the Winona Savings Bank and the newly formed Winona National Bank.

Shortly after the historic building at 204 Main Street opened, the two banks merged to form "Winona National and Savings Bank". In 2001, Winona National and Savings Bank merged with its sister-bank, Town and Country State Bank, to once again form "Winona National Bank". At the time of this merger, both banks were subsidiaries of WNB Holding Company. The merger allowed a consolidation of processing, combining of expertise, and three convenient locations in Winona: East, West, and Downtown.

In 2017, a Loan Production Office (LPO) was opened in Eau Claire, Wis. to begin expanding our footprint regionally. Plans to have a full service branch are in the works for 2019. In addition, with the success of the LPO in Eau Claire, we are following the same model expanding into Holmen, Wis. The Holmen LPO was opened in August 2018.

On June 25, 2018, Winona National Bank changed its name to WNB Financial to prepare for growth and better indicate the variety of services we offer outside of traditional banking services.

In the fall of 2018, WNB Holding Company acquired First State Bank of Wabasha and First State Insurance Company. On February 4, 2019, First State Bank of Wabasha merged with WNB Financial once again expanding the WNB footprint and services.

    How to Apply


Apply by sending your resume to or visiting our website at

EEO/AA Employer/Vets/Disability

WNB Financial
1160 Blazing Star Blvd Altoona, WI 54720-2849

MBA Job number/Date Added