Provide support to our clients in person or over the phone. Understands all areas of the Deposit Operations Department with special focus on Regulation E, Regulation D, ATM/Debit card disputes, ACH, and wires. Supervises the Deposit Operations staff. Understands and completes job responsibilities in accordance with federal and state regulations.

Essential Functions:

Customer Service 20%
• Provides client support in person and over the phone to address and resolve customer inquiries
• Provides client support for all account access devices offered by the Bank

Operations 20%
• Receives, logs, and processes ATM and Debit card disputes according to Regulation E and set
procedures • Reviews debit card fraud alerts, contacts clients, and follows up as necessary
• Assists with wire transfer processing and ACH function according to set procedures
• Assists with all other Operations tasks as needed

Management 55%
• Supervises the Deposit Operations staff
• Provides scheduling, training, coaching, and performance reviews for direct reports
• Assists Operations Department with questions and requests on processes and procedures
• Oversees Deposit Operations Department processes for accuracy and efficiency
• Responsible for maintenance of Operations Department procedure manual
• Assists with the Bank’s Vendor Management process

Additional Duties and Responsibilities 5%
• Other job related duties necessary to carry out the responsibilities of this position
• Participates in internal and external training and development opportunities as required

A two-year degree or equivalent required. A minimum of 5 years banking experience required. Experience with Regulation E, credit card disputes, ACH and wires required; knowledge of Jack Henry Silverlake software desired. Must possess courteous and professional customer service attitude; excellent verbal and strong written communication skills for interacting professionally with clients (both pleasant and difficult situations) and relating to other co-workers; ability to maintain the integrity of highly confidential client and Bank information. Must possess technical ability to input and retrieve computerized information; strong organization skills; basic mathematical skills (add, subtract, multiply, divide, fractions, percents, decimals); legible handwriting; effective problem solving and research skills. Must possess ability to deal effectively with time pressures and stress that can change hourly depending on level of client activity.

WNB was formed as Winona Savings Bank and began business in July 1874. WNB’s downtown building was erected in 1916, originally housing both the Winona Savings Bank and the newly formed Winona National Bank.

Shortly after the historic building at 204 Main Street opened, the two banks merged to form "Winona National and Savings Bank". In 2001, Winona National and Savings Bank merged with its sister-bank, Town and Country State Bank, to once again form "Winona National Bank". At the time of this merger, both banks were subsidiaries of WNB Holding Company. The merger allowed a consolidation of processing, combining of expertise, and three convenient locations in Winona: East, West, and Downtown.

In 2017, a Loan Production Office (LPO) was opened in Eau Claire, Wis. to begin expanding our footprint regionally. Plans to have a full service branch are in the works for 2019. In addition, with the success of the LPO in Eau Claire, we are following the same model expanding into Holmen, Wis. The Holmen LPO was opened in August 2018.

On June 25, 2018, Winona National Bank changed its name to WNB Financial to prepare for growth and better indicate the variety of services we offer outside of traditional banking services.

In the fall of 2018, WNB Holding Company acquired First State Bank of Wabasha and First State Insurance Company. On February 4, 2019, First State Bank of Wabasha merged with WNB Financial once again expanding the WNB footprint and services.

Apply by sending your resume to HumanResources@WNBFinancial.com or visiting our website at https://recruiting.paylocity.com/recruiting/jobs/Details/412429/WNB-Financial-NA/Deposit-Operations-Supervisor

EEO/AA Employer/Vets/Disability