SUMMARY

As a Director of Operations for The Bank of Elk River, you will serve as a key leader within the organization devising annual strategies, implementing operational efficiencies, driving digital-first methodologies, and advancing internal and external user experiences. You will have the opportunity to coach and develop both exempt and non-exempt employees while fostering a culture of collaboration and communication. As an experienced and detail-oriented manager, you lead team members across electronic banking, retail banking, lending and backroom operation areas.

To be successful in this role, you will need to have a deep understanding of bank operations, products, systems and lines of business including core systems, deposit and loan documents, teller processing, proof of deposit processing and electronic banking platforms. Additionally, the right candidate will be familiar with federal and state regulations as well as standard banking policies.

SUPERVISORY RESPONSIBILITIES

Provides leadership and management to the Operations Department, Electronic Banking Operations Specialist, Loan Operations Specialist, and Retail Banking Operations Specialist. Responsible for the overall direction, coordination and evaluation of the departments, which includes: planning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Takes responsibility for subordinates’ activities. Develops subordinates’ skills and encourages growth. Continually works to improve management skills and makes themselves available to staff.

QUALIFICATIONS

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review, analyze and evaluate operational procedures to identify opportunities for improvement. Establish guidelines and standards by which the operational areas efficiency and effectiveness can be achieved.
• Manages the banks operations department as well as various operational specialists, ensuring all employees support company growth objectives through efficient work flow and quality operational procedures. Provides ongoing coaching and development of staff.
• Responsible for overall direction, guidance and oversight of operations fraud management to limit exposure and risk to the Bank. Provide staff direction and guidance on all ACH policies and activities.
• Responsible for maintaining and supporting the Core Banking Platform including parameter setup, maintenance of releases and upgrades, reporting, end user training and year end processing.
• Manages and oversees the maintenance and support of the auxiliary banking platforms for retail operations, loan operations, and electronic banking operations. Ensures each area is reaching goals set by departmental and Bank leadership.
• Certified administrator for Synergy Documents and Reports applications including eSign administration.

Bachelor’s degree (BA) from a 4 year college or university preferred and/or 10 years related experience and/or training or equivalent combination of education and experience. Robust experience in Operations Fraud Management and managing Debit Card Platforms preferred. Jack Henry systems experience including core systems, CIF 20/20 or Silverlake, preferred. Strong communication and presentation skills, leadership skills, a high level of initiative, intellectual curiosity and creativity, and a robust experience and understanding of banking operations.

CERTIFICATES AND LICENSES

Accredited Automated Clearing House Professional (AAP) Certification preferred

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, stoop, kneel, crawl and use computer for extended periods. This employee may occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position. Each employee must also comply with consumer protection laws that relate to his/her position.

At The Bank of Elk River, our passion is people. Our employees, our customers, and our community are the reason we love to come to work each and every day. We know that when people come together with a shared vision, amazing things happen. We are a company of ambitious, tireless people working together to build a better financial future for our customers and our communities.

Being in business for over 135 years means we know what we are doing and we do it well. We are constantly challenging ourselves to deliver better, faster and more meaningful, personalized services. Our customers know our name and we know generations of business owners. We are committed to making a difference in our customers’ lives through our unceasing pursuit of innovation and transcendence.

People join The Bank of Elk River for the opportunity of a new job, but stay because they have found a dynamic, challenging career. Discover what's possible.

thebankofelkriver.com/about/employment-opportunities

The Bank of Elk River seeks individuals who share our core values of customer service, loyalty, and integrity. We are a community bank where our customers know they can count on our staff for experience, knowledge, and superior service to meet all of their banking needs. The Bank of Elk River is an Affirmative Action-Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.