Job Accountabilities

• Identify, troubleshoot, research, support and resolve user’s technology issues.
• Maintain an adequate level of knowledge of Microsoft operating systems and application software being used to provide high levels of support to employees
• Install, configure, and upgrade software
• Utilize and maintain the helpdesk tracking software
• Install, configure, and upgrade desktop hardware and peripherals.
• Write processes and procedures for the Technology Services department
• Document internal procedures
• Assist with onboarding of new users
• Monitor software licensing on a regular basis to ensure compliance
• Record and maintain hardware and software inventories, site and/or server licensing, and user access and security
• Analyze and report on user issues and solutions to those issues
• Provide copier and printer maintenance support
• Research and present new technologies for the bank

• Proficient knowledge of Microsoft operating systems and Microsoft Office
• Superior customer service skills
• Strong organizational skills and the ability to balance and prioritize work
• Excellent written, verbal, and interpersonal communication skills
• Associate degree in Computer Science or related field and 1-2 years’ experience in a desktop support environment or equivalent combination of education and experience

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhausted list of duties, responsibilities or requirements.

It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.