Major Areas of Accountability:

• Provide timely assistance to staff and customers to resolve issues with software, hardware, telephones, servers, scanners, copiers, and printers. Escalate issues to proper avenues for higher level support when necessary.
• Assist with the installation, configuration, and maintenance of workstations, WAN/LAN, servers, printers, copiers, and telecom equipment.
• Monitor and enforce network security controls to ensure compliance with policies and procedures. Cyber Security awareness and training.
• Monitor servers and workstations to conform to patching and update policies using various methods.
• Assist with the ongoing development and testing of the Business Continuity Plan and Risk Assessment.
• Maintain the bank's vendor management tool, by updating critical bank documents, policies, and plans.
• Manage and use information security program to maintain adequate levels of information security for all areas of the bank.
• Network and Internet connection management.
• Oversee and provide assistance to customers in their use of Mobile Deposit and Remote Deposit products.
• Assist with the assembly and distribution of board packet to board members. Periodically prepare reports for the board and management.
• Provide assistance with loan administration.

• Preferred candidate will have banking experience and/or proven experience in an IT related role.
• Associates or Bachelor’s degree or 3-5 years related experience.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve technical issues
• Demonstrate strong communication and organizational skills

Fax: Brian Matzke - (763) 658-4836

Email: brianm@bankwaverly.com