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Account Services Rep II
Northeast Bank
77 Broadway St NE Minneapolis, MN 55413-1811
Job Description
Primary Accountabilities and Responsibilities:
  1. Answer customer phone calls regarding balances, transfers, in-coming and out-going wire transfers, stop payments, and general questions by displaying a positive attitude and assisting the customer with their needs. Cross-sell products that are beneficial to the customer. Work well as a team to ensure that customers have the information that they need and no one person takes the majority of the phone calls.
  2. Responsible for reviewing signatures and endorsements on large items and complete credit references in a timely manner. Complete various projects as needed.
  3. Shared rotation of duties:
    • Responsible for reviewing Stop Payment Report and process returns.
    • Review and balance 800 accounts.
    • Reviews Fluctuation report daily.
    • Handles all return mail, distributes it to appropriate departments/personal.
    • Responsible for daily review and notice for sweep account.
    • Responsible for reconciling any items in the POD GL account.
    • Responsible for processing Federal Reserve incoming check returns.
Education & Experience
Education
  • High school diploma or general education degree Experience
  • A minimum of 1 to 2 years customer service, and phone experience in an office environment
  • Prefer Banking Experience
Other Skills/Characteristics
  • Professional, effective verbal communication skills
  • Ability to deliver “above average” customer service
  • Ability to multi-task and organize priorities
  • Maintains confidentiality
About
We were named a Top 150 Workplace by Star Tribune and are a great place to work. Our turnover is minimal. A commitment to the community has been at the heart of Northeast Bank since 1947. We believe that meeting the credit needs of the communities in which we do business is good business practice and essential to the Bank's long-term vitality.

The FDIC's Community Reinvestment Act (CRA) review takes a look at lending practices, products and services offered, in addition to the overall commitment to meeting the needs of the local community. Northeast Bank has received the highest rating of "Outstanding" over the past seven exam periods (2017, 2014, 2012, 2009, 2006, 2003, and 1997) - there's not a lot of banks that can brag about this!
How to Apply
MBA Job number/Date Added
JobtitleApplyBlindadDateaddedEducFilenumJobdescAbout
Account Services Rep IICheck out our website: www.northeastbank-mn.com

Apply: https://www.jobsinminneapolis.com/apply/add/32688789

False7/12/2018Education
  • High school diploma or general education degree Experience
  • A minimum of 1 to 2 years customer service, and phone experience in an office environment
  • Prefer Banking Experience
Other Skills/Characteristics
  • Professional, effective verbal communication skills
  • Ability to deliver “above average” customer service
  • Ability to multi-task and organize priorities
  • Maintains confidentiality
H-6149Primary Accountabilities and Responsibilities:
  1. Answer customer phone calls regarding balances, transfers, in-coming and out-going wire transfers, stop payments, and general questions by displaying a positive attitude and assisting the customer with their needs. Cross-sell products that are beneficial to the customer. Work well as a team to ensure that customers have the information that they need and no one person takes the majority of the phone calls.
  2. Responsible for reviewing signatures and endorsements on large items and complete credit references in a timely manner. Complete various projects as needed.
  3. Shared rotation of duties:
    • Responsible for reviewing Stop Payment Report and process returns.
    • Review and balance 800 accounts.
    • Reviews Fluctuation report daily.
    • Handles all return mail, distributes it to appropriate departments/personal.
    • Responsible for daily review and notice for sweep account.
    • Responsible for reconciling any items in the POD GL account.
    • Responsible for processing Federal Reserve incoming check returns.
We were named a Top 150 Workplace by Star Tribune and are a great place to work. Our turnover is minimal. A commitment to the community has been at the heart of Northeast Bank since 1947. We believe that meeting the credit needs of the communities in which we do business is good business practice and essential to the Bank's long-term vitality.

The FDIC's Community Reinvestment Act (CRA) review takes a look at lending practices, products and services offered, in addition to the overall commitment to meeting the needs of the local community. Northeast Bank has received the highest rating of "Outstanding" over the past seven exam periods (2017, 2014, 2012, 2009, 2006, 2003, and 1997) - there's not a lot of banks that can brag about this!