| Customer Service Manager – Deposit Operations | To view the full job description please see the Careers page on our Bank’s website at www.bankcib.com. | False | 7/12/2018 | MINIMUM QUALIFICATIONS
Skills: In addition to excellent analytical, communications and administrative skills, the incumbent must demonstrate exceptional interpersonal skills for leading and managing projects including the ability to direct others and negotiate to a win-win position. Must possess a broad understanding of banking as it relates to internal operations. Experience on a PC with knowledge of the Microsoft Windows XP operating system and Microsoft Office programs.
Education: Undergraduate Degree.
Experience: Requires at least five years of general bank operations and supervisory experience. Knowledge/understanding of bank deposit account regulations and procedures also required.
INTERPERSONAL SKILLS
The ability to motivate or influence others is an integral part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and externally) is a critical part of the job.
LANGUAGE SKILLS
Ability to read, analyze, and comprehend financial reports, legal and regulatory material. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situation to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES
Accredited ACH Professional (AAP) Certification desired. | H-6146 | This position is responsible for the management and oversight of online banking services, ACH and wires, customer maintenance, fraud monitoring, account analysis, mail processing, dormant accounts, charged off deposit accounts. Performs vendor management reviews and risk reviews on an annual or as needed basis. Manages the Customer Service Department to ensure ongoing contribution to the bank’s efficient operation and profitability. Responsible for compliance with federal and state banking regulations and company policies and procedures as applicable.
The Customer Service Manager trains, coaches, and supervises the Customer Service Representatives as they perform their daily duties. Responsibilities also include interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Performs departmental duties as needed to provide acceptable service to internal and external customers. Incumbent is responsible for departmental compliance with NACHA Rules & Guidelines, Check 21, OFAC, Fincen, Red Flag Policy, and Regulations D, DD, E, and CC. Develops, communicates, and implements procedures as changes in policy, regulation, or software may dictate. Participates in banking and community events to enhance the bank’s image.
Hours are 8 am - 5 pm, Monday through Friday and some Saturdays 8:45 AM - 12:00 PM. Must be able to stay until work is completed. Must be flexible to adjust work hours to meet the growing needs of the department. | Citizens Independent Bank and its employees strive to maintain customer trust by never compromising our honesty and integrity, demonstrate social responsibility to our Communities, build and maintain close customer relationships by providing exceptional customer service, encourage the personal and professional growth of each employee, and grow a strong financial base for ourselves and those we serve. These values drive our success and define the foundation of our business. We are seeking candidates that will be excited to promote and support these values in the communities we serve.
Benefits
Medical insurance
Dental insurance
Vision Insurance
Long Term Disability
Group Life Insurance
Short Term Disability
Voluntary Life Insurance
PTO
Paid Holidays
401(k) with company match
Our company is an Equal Opportunity Employer/Disabled/VETS/Affirmative Action Employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster, its "Supplement" poster, and its "Pay Transparency Nondiscrimination Provision". |