| Customer Service – Online Services | Our company is an Equal Opportunity Employer/Disabled/VETS/Affirmative Action Employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster, its "Supplement" poster, and its "Pay Transparency Nondiscrimination Provision".
To view the full job description please see the Careers page on our Bank’s website at www.bankcib.com. | False | 6/28/2018 | Environmental and Physical Activity
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle or feel. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. | H-6133 | Summary
The Online Services Specialist must have excellent Customer Service skills. They work closely with customers, co-workers, and across departments. This requires that the incumbent have strong interpersonal, verbal, and written communication skills.
The position requires a self-starter with the ability to exercise independent judgement. The specialist will have a keen eye and strong attention-to-detail while reviewing their co-workers’ maintenance. They must have the ability to be tactful when pointing out errors, and follow through to ensure the errors are resolved. The incumbent will be organized, and can multi-task with a sense of urgency to ensure critical daily deadlines are met.
The Online Services Specialist is the subject matter expert on all online services including Online Banking, Cash Management, Mobile Banking, Mobile Deposit, and Bill Pay. They will need to think critically and be able to easily identify patterns of suspicious or fraudulent activity.
Customer Service Department Day-to-Day Responsibilities:
- Provide Customer Service over the phone and in person
- Assist with customer inquiries and error resolution including fraudulent/unauthorized activity, forgeries, and intake of Reg E disputes
- Order checks, deposit tickets, and endorsement stamps
- Refer products to customers in order to meet referral goal for the year
- Balance customer checkbooks
- Process stop payment requests
- Process over the phone and in person requests for transfers, loan, and credit card payments
- Assist customers in troubleshooting Telebank and Online Services
- Complete research requests and various projects as needed
Online Services Specialist Primary Responsibilities:
- Online Services set up, maintenance, and troubleshooting
- Monitor Online Services for fraudulent or suspicious activity through variety of reports
- Communicate with customers through various online channels including secure messaging and email
- Work across departments to process website applications and contact requests
- Review of Unposteds
- Verify domestic and international wires
- Verify ACH origination
- Review customer, account, and internal ACH transaction maintenance
- Review new deposit account documentation for missing work or errors
- Review credit card payments
- Review stop payments placed through the Telebank system
- Process monthly reviewed account analysis
| Citizens Independent Bank and its employees strive to maintain customer trust by never compromising our honesty and integrity, demonstrate social responsibility to our Communities, build and maintain close customer relationships by providing exceptional customer service, encourage the personal and professional growth of each employee, and grow a strong financial base for ourselves and those we serve. These values drive our success and define the foundation of our business. We are seeking candidates that will be excited to promote and support these values in the communities we serve.
Culture
To be a successful Team Member you should believe that you can thrive within a culture that:
- Champions our goals and mission to be a high performance community bank
- Embraces accountability – We do what we say we will do
- Puts people first. Our clients, our employees, our families, our communities.
- Wants employees to have work that is rewarding and challenging
- Encourages employees to provide solutions that meet the needs of our customers
- Supports a work-life balance
- Looks to promote from within
- Supports ongoing employee education
Benefits
Medical insurance
Dental insurance
Vision Insurance
Long Term Disability
Group Life Insurance
Short Term Disability
Voluntary Life Insurance
PTO
Paid Holidays
401(k) with company match |