ABA Branch Manager Certificate
The curriculum for the ABA Branch Manager Certificate prepares individuals to manage a banking office by covering banking essentials, sales management, people management and business management skills.

Retail Branch Managers manage the activities of branch offices and offer deposit and loan products to business and individuals. In addition to broad knowledge of banking and banking operations, the responsibilities of Retail Branch Managers require expertise in lending, branch operations, staff supervision and development, and sales management and customer service.  This certificate addresses these core competencies, providing branch managers with the knowledge and skills they will need to drive their team and bank performance.

Required Courses

You must complete the following courses:
  • Banking Today*
  • Building and Retaining Customer Relationships
  • Calling on Small Business Customers
  • Effective Written Communication
  • Fundamentals of Consumer Lending
  • Fundamentals of Small Business Banking
  • Introduction to Relationship Selling
  • Presentation Skills
  • Sales Coaching in the Bank
  • Servicing and Growing Small Business Relationships
  • Successful Sales Campaigns
ABA Supervisor Certificate courses
  • Coaching for Success
  • Corrective Action
  • Ethical Issues for Bankers
  • Hiring the Best
  • Leveraging the Benefits of a Diverse Workforce
  • Managing Change
  • Managing Employee Relations
  • Managing Employee Performance
  • Rewards and Recognition

Online Certificate Option

This ABA Certificate can also be taken entirely online as a self-paced certificate curriculum. Click here for more information and to purchase all the required courses at a discounted price.

*ABA Principles of Banking may be substituted.

Questions? Please contact Chris Harrison at chrish@minnbankers.com or 952-857-2634 for more information.