ABA Bank Teller Certificate
The curriculum for the ABA Bank Teller Certificate addresses the expanding role of bank tellers by combining core cash handling courses with enhanced product knowledge and interpersonal skill development.   At the center point of the curriculum is Teller Basics, a series of courses that teach critical technical skills of the teller role such as cashing checks, processing deposits and withdrawals, accepting payments, and preparing daily settlements of teller cash and proof transactions.

Understanding that today’s teller a much broader scope than just handling cash, the certificate curriculum is augmented by courses that contribute to the overall professional development of the teller associates.  These range from courses in ethics, workplace conduct and bank product knowledge to being able to provide value added customer service through a relationship sales approach.

Required Courses

You must complete the following courses:
  • Banking Today*
  • Dealing Effectively with Co-Workers
  • Essentials of Workplace Conduct
  • Effective Client Referrals
  • Ethical Issues for Bankers
  • Introduction to Relationship Selling
  • Revitalizing Customer Service
  • Teller Basics

Online Certificate Option

This ABA Certificate can also be taken entirely online as a self-paced certificate curriculum. Click here for more information and to purchase all the required courses at a discounted price.

*ABA Principles of Banking may be substituted.

Questions? Please contact Chris Harrison at chrish@minnbankers.com or 952-857-2634  for more information.